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RETURN POLICY
We are confident you will love your selections from Green Gables General Store. If for any reason you wish to send items back a refund will be given within 15 days of your order providing we recieve the products in the original packaging unopened and undamaged. Return the products to the address listed below via UPS or USPS (please keep your reciept should you need to track your package).
Green Gables General Store
6945 Esler Field Rd.
Pineville, Louisiana 71360
• Remember to insure it for full value.
• All components of a gift set or collection must be returned.
• Shipping and handling charges are non-refundable.
• Shipping and handling charges will be applied to all exchange orders unless the exchange is due to a mistake on our part.
PRIVACY POLICY
Green Gables General Store is committed to protecting and respecting the
privacy of our valued customers. We maintain the privacy of your
information using only the highest level of SSL security technologies to
process your credit card transactions.
Green Gables General Store DOES NOT or WILL NOT sell, rent, trade share
or distribute information recieved from our customers to any other company.
We never share e-mail addresses or personal information for any reason. The
information we collect about you is used only to process orders or get in
touch with you if need be about your order.
You may contact us by:
• E-mail us at: greengablesgeneralstore@yahoo.com
• Call us at: 1-318-542-8400 (Mon. - Fri. 8 A.M. - 5 P.M.)
• Fax us at: 1-318-640-0195 (Mon. ~ Fri. 8A.M. ~ 5 P.M.)
• write to:
6945 Esler Field Rd.
Pineville, Louisiana
71360
SHIPPING POLICY
International Sales
• We now ship internationally. Please be aware that any duties,
taxes or brokerage fees even if not shown at the time of your order
will be the responsibility of the customer. If any other charges are
applied to your order you will be contacted before we ship to be
sure you want to pay them. I apologize for any inconvienience
this may cause but in order to make our products availabe to you
internationally we must make you aware of these possibilities.
We are not responsible for any delay at border patrol or customs
All returns are subject to a 20% restocking fee
ALL RINGS ~THERE WILL BE A 35% RE-STOCK FEE DUE TO THEM BEING
CUSTOM MADE PER YOUR ORDER. YOUR REFUND WILL NOT INCLUDE RUSH
ORDER FEES OR SHIPPING FEES.
THERE WILL BE A 35% RE-STOCK FEE ON ALL PINATAS & PEW BOWS DUE
TO THESE ITEMS BEING HANDMADE PER YOUR ORDER. RUSH ORDER FEES
& SHIPPING WILL NOT BE REFUNDED.
ALL ORDERS WILL SHIP WITH THE SHIPPING METHOD CHOOSEN
PROVIDED THEY ARE IN STOCK! IF THEY ARE OUT OF STOCK THEY
WILL SHIP TO YOU IN THAT TIME LIMIT WHEN THEY BECOME AVAILABLE!!
If you choose 2-3 day priority or overnight Please call to be sure
your item is in stock if you must have it by a certain date.
Although we try to keep a notice posted on any item that is
backordered sometimes we don't get to all of them,
especially during the holidays
Customer will be responsible for return shipping unless the
return is due to an error on our part..
• 6-10 Day Priority International will reach you in 6-10 days Excluding
Sundays & Holidays (Specialty items may take longer)
• Parcel Post (standard delivery) will take 7-14 business days to reach
you exlcuding Sundays & Holidays (Specialty items may take longer)
• 2-3 Day Priority will reach you in 2-3 business days excluding Sundays
& Holidays. (Speciatly items may take longer)
• Overnight Shipping is overnight IN MOST AREAS & can include Sundays
& Holidays. (Extra Charge May Apply)
• Due to the increased volume of sales we have been receiving all orders received are
generally shipped out by the next business day VIA USPS provided the items
are in stock. If you are choosing 2-3 day or overnite & need your order by a
certain date PLEASE CALL US TO BE SURE YOUR ITEM IS IN STOCK!!
•All 2-3 day priority orders will reach you in 2-3 days (excluding Sundays &
holidays) providing all items are in stock. (Specialty items may take longer)
If you choose 2-3 day priority or overnight Please call to be sure
your item is in stock if you must have it by a certain date.
Although we try to keep a notice posted on any item that is
backordered sometimes we don't get to all of them,
especially during the holidays
Customer will be responsible for return shipping unless the
return is due to an error on our part.
•We are not responsible for lost or stolen packages once they leave our hands.
In the event you do not receive a package please contact us & we will do
what we can to help you track it & if not found take the proper steps in
recovering your package.
•We are not responsible for orders placed & not recieved due to
the internet being down. If you are charged for an order you do
not recieve or could not be processed due to internet problems
then a refund will be given once our internet services come back up.
Always be sure to give us a call at 1-318-542-8400 during normal
office hours of 8 A.M.~5 P.M. Mon.~Fri. should you have any
questins about your order. We will do all we can to be sure these
issues do not come up but there are occasions that are out of our
hands.
• We are not responsible for orders impacted by extreme weather
conditions. Please contact us as soon as weather permits at
1-318-542-8400 during normal office hours of 8 A.M. - 5 P.M.
Mon. - Fri.
• Please call us if you have any problems at 1-318-542-8400
(Our office hours are Monday - Friday 8:00 A.M. - 5:00 P.M.)
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