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RETURN POLICY
We are confident you will love your selections. If for any reason you wish to send it back a refund will be given within 15 days of your order providing we recieve the products in their original packaging and undamaged. Return the products to the address listed below via UPS or USPS (please keep your reciept should you need to track your package).
Green Gables General Store
6945 Esler Field Rd.
Pineville, Louisiana 71360
• Remember to insure it for full value.
• All components of a gift set or collection must be returned.
• We regret that shipping and handling charges are non-refundable.
• Shipping and handling charges will be applied to all exchange orders.
PRIVACY POLICY
Green Gables General Store is committed to protecting and respecting the
privacy of our valued customers. We maintain the privacy of your
information using only the highest level of SSL security technologies to
process your credit card transactions.
Green Gables General Store DOES NOT or WILL NOT sell, rent, trade share
or distribute information recieved from our customers to any other company.
We never share e-mail addresses or personal information for any reason. The
information we collect about you is used only to process orders or get in
touch with you if need be about your order.
You may contact us by:
• E-mail us at: greengablesgeneralstore@yahoo.com
• Call us at: 1-318-542-8400 (Mon. - Fri. 8 A.M. - 5 P.M.)
• Fax us at: 1-318-640-0195 (Mon. ~ Fri. 8A.M. ~ 5 P.M.)
• write to:
6945 Esler Field Rd.
Pineville, Louisiana
71360
SHIPPING POLICY
• We now ship internationally, please be aware that any duties, taxes or
brokerage fees even if not shown at the time of your order will be the
responsibility of the customer. If any other charges are applied to your
order you will be contacted before we ship to be sure you want to pay
them. I apologize for any inconvienience this may cause but in order to
make our products availabe to you internationally we must make you
aware of these possibilities. We are not responsible for any delay at
border patrol or customs.
• All orders are shipped within 5-7 business days of being placed on our
web site unless otherwise noted on product page via UPS, USPS .
• We are not responsible for lost or stolen packages once they leave our
hands.
• We are not responsible for orders placed and not recieved due to
the internet being down. If you are charged for an order we did not
recieve or could not process due to internet problems then a refund
will be given once our internet services come back up. Always be sure
to give us a call at 1-318-542-8400 during normal office hours of
8 A.M.~5 P.M. Mon.~Fri. Especially if you do not recieve an email of
your order soon after you've placed it. We will do all we can to be
sure these issues do not come up but there are occasions that are out
of our hands.
• We are not responsible for orders impacted by extreme weather
conditions. Be sure to insure your package for full value and the
shipping service you chose will take care of it from there.
• Please call us if you have any problems at 1-318-542-8400
(Our office hours are Monday - Friday 8:00 A.M. - 5:00 P.M.)
• We are commited to helping you in any way we can to insure you
recieve your packages on time & undamaged. Thanks for shoppin
with us & God Bless!!
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